OPERATING MODEL GUIDELINES
OPERATING STANDARD RULES
Operating Rules changes
Value Added Services
Packaging Guidelines +Sanctions
Payment Terms/ Conditions and Payment Schedule
Vendors delisting due to Spoilt/Decayed/Counterfeited/Wild life products
Vendors are required to keep their registered email and telephone number up to date in Vendor Store (Settings >> Vendor’s Profile >> Email Address >> Phone number).This is to keep the Vendor abreast of any subsequent changes with regard to the below rules that affects the Vendor Operating Standard.
MeatStore has set up a clear and transparent commission on products offered by the vendors. This commission structure can reviewed on Vendor Store (Settings >> Your Profile >> Commission.
Across the world, e-commerce has become essential for business success. Just having a physical shop or office is not enough anymore. Meatstore offers trainings that equips the Vendor with e-commerce strategies and techniques that helps their business reach new and large market, develop an effective and efficient sales and increase revenue.
For optimal customer satisfaction MeatStore has devised three shipping option guidelines which the Vendor must adopt to handle orders. However, the order packaged by Vendor is determined by the customer’s choice of delivery.
1. Fixed rate shipping: The fixed rate option has three schedules on each working day. Orders made before 9 am: All orders made before 9am of the same working day are to be prepared and packaged by the Vendor and picked up by the delivery personnel before 9am for delivery between 9am and 12 noon of the same working day.
Orders made between 9am and 12 noon: All orders made between 9am and 12 noon of the same working day are to be prepared and packaged by the Vendor before 12 noon and picked up by the delivery personnel for delivery between 12 noon and 3pm.
Orders made between 12 noon and 3 pm: All orders made between 12 noon and 3pm of the same working day are to be prepared and packaged by the Vendor before 3pm and picked up by the delivery personnel for delivery between 3pm and 6pm.
The Vendor commits into delivering 100% of its ordered product to the delivery personnel from DATAPORT TECHNOLOGIES LIMITED within above schedules. The delivery charge of this schedule is fixed at a flat rate.
2. Express rate shipping: This shipping option comes at a premium delivery. The vendor commits to preparing and packaging the order with the highest level of urgency and priority within twenty-five immediately the order hits the Vendor’s Store and handed over to the delivery personnel with dispatch within one hour.
3. Local Pick-up: This is a zero shipping option. The customer picks up the product ordered from either of the schedules of the flat rate option from the vendor’s store within one hour.
The products sold on MeatStore must be packaged in clean sealable transparent bags and or packs.
MeatStore will conduct tests and audits of the packaging practices of each vendor. The delivery personnel of MeatStore may refuse to accept orders for which the packaging is not matching the Packaging Guidelines.
Package must not show any sign of filth, dirt or of any visible damage. As a consequence, if more than 2 (two) times in one week, the orders received from the vendor by the delivery personnel of MeatStore are not following the packaging guidelines, MeatStore may charge a penalty of seven percent (7%) of the order.
Vendors are responsible for providing adequate packaging for their products. Adequate packaging will protect the item during the entire delivery and return to vendor process.
The product displayed by the vendor on the Vendor’s upload notice in the Vendor Store means availability of product. Therefore, no cancellation or default in the preparation and packaging of the order should occur on the part of the Vendor. The Vendor will be charged (5000 Naira per order) for every default or order cancelled by his will.
However, MeatStore will re-direct the order to any other available vendor, or issue a coupon that is equivalent to that order for the next purchase for the buyer. If the buyer wishes to cancel the affected order, a hundred percent (100%) refund will be made to the buyer excluding bank charges.
If the buyer cancels an already booked order at will, the buyer gets NO refund and loses hundred percent(100%) of the shipping cost.
If a vendor experiences high rate of return of products that vendor will be suspended from the MeatStore platform for three months and must undergo compulsory training by DATAPORT TECHNOLOGIES LIMITED until skilled and certified in the relevant field of default.
If the buyer cancels an already booked order at will, the buyer gets NO refund and loses hundred percent (100%) of the shipping cost.
All products returned by the customer due to a vendor-related issue, such as spoilt product, decayed product incomplete product, defective product, counterfeit product, or cancellation attracts hundred percent (100%) refund to the buyer excluding bank charges, if the buyer wishes to cancel the affected order.
MeatStore regularly offers the opportunity for vendors to join open promotion campaigns, based on special prices offered to the customers. The vendor can join the promotion through the Vendor Store Promotion features. Once his offers have been reviewed and accepted by MeatStore commercial staff, the vendor has the obligation to respect his commitment, both in terms of price and product availability for the promotion. In case the vendor would not respect his commitment, MeatStore reserves the right to apply sanctions where applicable.
Vendor must keep in mind that the discounts provided through the promotion feature is a discount based on the original selling price of the product.
Vendors will receive payments for items made by cash transfers or cash delivery for 24 hours and debit card payments for 48 hours working days. The Vendor must maintain an equivalent balance of one percent of total gross sales at any time until the Vendor Store is closed.
For fresh meats, fish and sea foods
The Vendor must ensure the proper washing and preparation of fresh products before cutting and packaging.
The Vendor must not have bodily contacts with meat. That is, the Vendor must wear hand gloves in the preparation and packaging of products.
The Vendors must constantly wear apparels.
The Vendor must keep the physical shop environment clean,
The Vendor must ensure that tools, surfaces, tables and other cutting materials are constantly washed and neatly kept.
The Vendor must maintain the highest level of personal hygiene
For other related products like dry fish, barbeque, kilishi etc the hygienic codes stated above must be strictly adhered to before the commencement of drying or grilling etc. However, all products in this category sold on MeatStore:
Must be properly dried
Must be maggot-free
Must not be decaying, rotten or smelly.
The products in this category must be packaged in clean transparent bags and or packs.
Sales and Order Regulations
MeatStore has set high operational expectations for all vendors joining on the platform. Behaviour leading to Charges:
If the vendor does not respect the contract terms, it will be charged as per below structure:
Cancelled items: All orders cancelled before a product is shipped due to vendor’s error will be considered out of stock and will be charged a Fee.
Late Shipment: All orders set from Pending to ready-to-ship after the required timeline as specified in the shipping guidelines.
Returns: All product return by the customer due to a vendor-related issue, such as cancellation, defective product will be charged a fee.
Default of the Express rate shipping option.
MeatStore will charge fees as per the below levels:
Cancellation: At 5000 Naira fine per order.
Late shipment of orders: Late fulfillment fee of twenty percent (20%) of the affected order and suspension of the Vendor after the third time of the same occurance.
Returns: Charged a fee of 5000 Naira and suspended from the MeatStore platform for three months and must undergo compulsory training by MeatStore until skilled and certified in the relevant field of default.
Default of the Express rate shipping option: 50% fine of the affected order and immediate suspension of the Vendor for three days.
NOTE: The only products permitted to be sold on MeatStore Nigeria platform are listed on the products of MeatStore.
Vendors delisting due to Spoilt/Decayed/Counterfeited/Wild life products
Products offered to our customers MUST be healthy domestic animal products which are freshly and hygienically prepared, and packaged as MeatStore has ZERO tolerance for the sale of spoilt,decayed, counterfeited and wild life products such as donkey,
The Vendor will be charged three hundred percent (300%) of the affected order on first occurrence of detection of the afore-mentioned issue.
Four hundred percent (400%) worth of the affected order as a fine on second occurrence of detection.On the third occurrence, the vendor will be delisted and barred indefinitely from the platform.
For issues regarding order regulations, call +2349036241915.